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Overview
Business Continuity Contacts
Cash Services
Check Services
Other Contacts
Overview
For details on continuity plans related to our national services, please refer to the National Business Continuity Guide. The guide provides the following:
Atlanta's business continuity page provides contact information for the Atlanta District as well as general information on Atlanta Cash and Check Services.
Business continuity contacts
Please designate a person or persons at your organization to be in charge of communication with the Federal Reserve should a business disruption occur. The contacts are important to the successful implementation of the Federal Reserve's business continuity plan.
The designated contact person for your institution should be familiar with your operations and with your electronic connections to the Federal Reserve. During a disruption, the contact should be able to receive our broadcast fax messages, effectively handle other information presented by the Federal Reserve Bank of Atlanta, and disseminate it to all appropriate parties at your financial institution.
Please provide the Federal Reserve Bank of Atlanta with the following information:
This information can be mailed or e-mailed to:
Eileen Crochet, Check 21 Business Office
Federal Reserve Bank of Atlanta
1000 Peachtree Street, N.E.
Atlanta, Georgia 30303-4470
eileen.crochet@atl.frb.org
Please keep us informed whenever your designated business continuity contact(s) change so that we can communicate effectively with your institution should a Federal Reserve disruption arise.
Cash Services
In the event of a business disruption at the Federal Reserve
Federal Reserve Cash Services maintains comprehensive business continuity plans that will be activated in the event of a business disruption. The Federal Reserve Bank of Atlanta's business continuity plans are aligned with those of other Federal Reserve Districts to support continuity of service. Please visit our national Cash Services business continuity page at http://www.frbservices.org/BizContinuity/NatCash.html for more information.
If the normal provision of cash services is impaired, the Sixth District may notify its customers via one or more of the following methods:
Accessing Federal Reserve cash services
If your normal currency and coin ordering channels (e.g., FedLine® Web and FedLine® DOS) are unavailable, you can also place orders by contacting your local Federal Reserve office via telephone. Please see contact numbers provided below.
If a Sixth District Fed office becomes inaccessible for an extended period of time, your financial institution may be directed to place orders with other Federal Reserve offices. You may also be informed about restrictions on currency and coin orders and deposits and may be directed to alternative pick-up and delivery points.
| Cash Services Contact Telephone Numbers | ||
| If your normal currency and coin ordering channels are unavailable, please use the following contact numbers to place your orders: | ||
| Atlanta | Telephone orders for currency and coin | (877) 553-9735 |
| Fax orders | (404) 498-8123 | |
| Customer service | (877) 553-9735 | |
| Cash administration division | (404) 498-8155 | |
| The Atlanta Branch after-hours contact number (Law Enforcement Control Center) is (404) 498-8901. | ||
| Birmingham Depot | Telephone orders for currency and coin | (877) 553-9735 |
| Customer service | (877) 553-9735 | |
| Cash administration division | (877) 553-9735 | |
| The Atlanta Branch after-hours contact number (Law Enforcement Control Center) is (404) 498-8901. | ||
| Jacksonville | Telephone orders for currency and coin | (904) 632-3555 or (904) 360-1276 |
| Customer service | (877) 553-9735 | |
| Fax orders | (904) 632-3584 | |
| Cash administration division | (904) 632-3555 | |
| The Jacksonville Branch after-hours contact number (FRB Law Enforcement) is (904) 632-1010. | ||
| Nashville | Telephone orders for currency and coin | (615) 251-7143 |
| Customer service | (877) 553-9735 | |
| Fax orders | (615) 251-7135 | |
| Cash administration division | (615) 251-7144 | |
| The Nashville Branch after-hours contact number (LEU Control Center) is (615) 251-7200. | ||
| New Orleans | Telephone orders for currency and coin | (504) 593-3227 or (504) 593-3379 or (877) 553-9735 |
| Customer service | (877) 553-9735 | |
| Fax orders | (504) 593-3218 | |
| The New Orleans Branch after-hours contact number (FRB Police) is (504) 593-3397. | ||
| Miami | Telephone orders for currency and coin | (305) 471-6281 |
| Fax orders | (305) 471-6299 | |
| Customer service | (877) 553-9735 | |
| The Miami Branch after-hours contact number (Law Enforcement Command Center) is (305) 471-6498. | ||
Check Services
In the event of a business disruption at the Federal Reserve
During a business disruption, Federal Reserve staff will work to ensure the highest possible level of service for our customers. Successful operations will require preparation, coordination, and cooperation between your institution and Federal Reserve staff. Answers to your critical questions about local Federal Reserve Check Services continuity procedures are provided below. National Check business continuity information is available at http://www.frbservices.org/BizContinuity/NatCheck.html. In combination, this information should be used for your institution's business continuity planning.
How will the Federal Reserve contact us during a business disruption?
If a disruption occurs, customers will be contacted via FedLine®.
How can we obtain information on shipping/drop points for deposits during a business disruption?
If a disruption occurs, customers will be contacted via FedLine® with specific details regarding drop points and schedules.
