The Federal Reserve Bank of Atlanta – Birmingham Branch
Aug. 18–19, 2008
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| Monday, August 18 |
| 8 a.m. |
Meet and greet/continental breakfast
|
| 8:30 |
Overview of Training
Debbie Kidd, Family Services Inc. |
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Do you have what it takes?
- The mortgage default counseling process
- Loan servicing knowledge
- Budget analysis tools
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Break
- Case management skills
- Prime and subprime lending
- Negotiating skills
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|
Default clinic model presented
- How to manage high-volume cases
- Time management
- Case study exercises
|
| Noon |
Lunch |
| |
Behind the Scenes of the Workout Department
Rebecca Ketchum, assistant vice president, Wells Fargo Home Mortgage
- Case study exercise
- Protecting the dream of homeownership
- How are the workout solutions determined?
- Understanding the stages of collection
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| |
| Tuesday, Aug. 19, 8:30 a.m.–noon |
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Understanding the Legal Process
Kenneth Lay, housing advocacy director, Legal Services Alabama Inc.
- Judicial versus nonjudicial foreclosures
- Legal phases and timeline of foreclosures
- What legal steps can a homeowner take to prevent foreclosure?
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