For immediate release: Jan. 28, 2011
ATLANTA — The Federal Reserve Bank of Atlanta awarded its annual President's Award for Excellence to Teresa Bass, Jacksonville Branch, and Donna Johnson, Cindy Morgan and Nesta Reckord, in the Atlanta office. Dennis Lockhart, president and chief executive officer of the Atlanta Fed, presented the awards in a recent ceremony. The President's Award recognizes Sixth Federal Reserve District employees who have distinguished themselves by their outstanding performance.
Teresa Bass has shown leadership in customer service and technical support during her 22 years in cash services at the Jacksonville Branch. During her career, she directed multiple department-wide software and hardware upgrades and served as a District trainer for the multiyear, complex Bank Note Processing System 3000 upgrade. Bass' ability to motivate and lead staff has been instrumental in helping the Jacksonville Cash operation gain System recognition for its performance.
Donna Johnson is a benefits analyst in human resources who works diligently to deliver outstanding customer service and produce quality work. During her 20 years at the Bank, she has served as one of the HR department's frontline customer service professionals and a go-to source for benefits information. Johnson has gained the respect and trust of clients, who cite her cheerful spirit, attention to detail, and ability to mediate complex, stressful situations.
Cindy Morgan leads supervision and regulation's report processing unit and, even with an increased workload in recent years, meets stringent deadlines with a commitment to quality. During her 34-year career, Morgan has earned the respect of management and peers and established herself as reliable and knowledgeable, with a deep understanding of the dynamics of the division.
Nesta Reckord has been an outstanding contributor during her 21-year career at the Bank. She has successfully completed numerous operational assignments that gained her the reputation of problem solver and change agent. Reckord has worked and managed in many areas that were ultimately consolidated, including FedACH—where she currently works—which was consolidated at the District and System levels. Her customer service and problem-solving skills enabled her to build strong relationships with colleagues throughout the District, the System and beyond, including the U.S. Treasury and regional payments associations.
The Federal Reserve Bank of Atlanta serves the Sixth Federal Reserve District, which encompasses Alabama, Florida and Georgia, and parts of Louisiana, Mississippi and Tennessee. As part of the nation's central banking system, the Atlanta Fed participates in setting national monetary policy, supervises numerous commercial banks and provides a variety of financial services to depository institutions and the U.S. government.