Improving Customer Authentication - July 31, 2013

Wednesday, July 31, 2013
8:00 a.m. Continental breakfast
8:45 Welcome and Introductory Remarks
Dave Lott, Payments Risk Expert, Retail Payments Risk Forum
9:00 Legal Implications of Customer Authentication
Richard Fraher, Vice President and Counsel to the Federal Reserve System Retail Payments Office, Federal Reserve Bank of Atlanta
9:30 Morning Keynote
Peter Tapling, President and Chief Executive Officer, Authentify
The morning keynote speaker will provide a retrospective look at authentication methods used in payments, as well at their challenges. The speaker will explore the current customer authentication environment to identify the authentication issues and challenges that continue. He will set the stage for the subsequent discussions on ways to improve authentication and how to make payments safer by making it easier and more convenient for customers to securely identify themselves.
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10:30 Break
10:45 Panel 1: Improving Authentication for the Face-to-Face Channel
Signature and PIN, the two primary methods of customer authentication for payments in the physical environment, are proving to be ineffective in preventing fraud. This panel will explore new ways to authenticate the identity of the payer and discuss the pros and cons of these new techniques or technologies compared to today's authentication methods.

Stephanie Ericksen, Head of Authentication Product Integration,Visa
Eric Kraus, Vice President of Fraud Management, FIS
Additional panelist to be announced

Moderator: Doug King, Payments Risk Expert, Retail Payments Risk Forum
Noon Lunch
1:00 p.m. Afternoon Keynote
Charles Baxter, Special Agent, United States Secret Service
From card skimming and PIN harvesting devices in the physical world to malware in the online world, criminals are employing multiple tactics to harvest account credentials in order to access customers' financial information. A bustling marketplace for this stolen financial data exists in the criminal underworld. Today's speaker will explore the tactics used to steal the data, discuss the underground networks where this data is distributed, and explore the potential impact on authentication and consumer confidence. This keynote will also spotlight several cases worked by the Secret Service and other law enforcement agencies.
2:00 Break
2:15 Panel 2: Improving Authentication for the Remote Channel
Payments innovations have allowed a broad array of merchants and consumers to enjoy the benefits of e-commerce. However, cybercriminals are taking advantage of this fast-growing and complex ecosystem by developing new methods to perpetrate fraud in remote channels. Criminals are capturing both DDA and card data and using this information to facilitate payments fraud on the Internet. And now, the emergence of the mobile market is beginning to attract the criminal element. Today's identity credentials—of user names and knowledge-based passwords and challenge questions—are proving to be ineffective against cybercriminals. This panel will explore emerging solutions that can improve authentication for remote payments.

Bob Reany, Group Head of Authentication Products and Strategy Development, MasterCard Worldwide
Andre Boysen, Executive Vice President, SecureKey
Sebastien Taveau,Chief Technology Officer, Validity Inc.
Additional panelist to be announced

Moderator: Dave McDermitt, Assistant Vice President of Information Security, Federal Reserve Bank of Atlanta
3:30 Closing remarks and adjournment
Mary Kepler, Executive Director, Retail Payments Risk Forum, Federal Reserve Bank of Atlanta